Effective Date: October 26, 2024
River-trek collects personal information when you submit assessment requests or contact inquiries through our website. This information includes your name, email address, selected service package, and any additional details you provide in message fields.
We also collect technical data automatically when you visit our website, including IP address, browser type, device information, and pages visited. This data helps us understand how visitors interact with our site and identify technical issues.
Personal information collected through forms is used exclusively to respond to your inquiries and provide requested services. We use this data to schedule assessments, prepare system proposals, and communicate about your solar energy project.
Technical data is analyzed to improve website functionality, identify usage patterns, and optimize user experience. This information is reviewed in aggregate form and is not used to identify individual visitors.
All collected information is stored on secure servers with restricted access. We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data from unauthorized access or disclosure.
Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Assessment requests and associated data are archived after project completion or inquiry resolution.
River-trek does not sell, rent, or trade your personal information to third parties. We may share data with service providers who assist with business operations, such as web hosting or email services, but only to the extent necessary to perform these functions.
Information may be disclosed if required by law, court order, or government request. We may also share data when necessary to protect our rights, ensure user safety, or investigate potential violations of our terms.
Our website uses cookies to store your cookie consent preference. We do not use tracking cookies or third-party advertising cookies. You can manage cookie preferences through the banner displayed on your first visit or by clearing your browser data.
You have the right to access personal information we hold about you, request corrections to inaccurate data, and request deletion of your information subject to legal retention requirements.
To exercise these rights or ask questions about our privacy practices, contact us at [email protected]. We will respond to verified requests within 30 days.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete that information promptly.
We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.
Questions about this privacy policy or our data practices should be directed to [email protected]. Include specific details about your inquiry to help us respond effectively.